The challenge: Petty cash in a 24×7 hospital network
Hospitals don’t operate on fixed schedules. Emergency purchases, ambulance movements, and urgent consumables require instant payments, often across multiple vendors and locations.
Before TERA:
- Branches depended on physical cash for urgent spends
- Limits were hard to enforce consistently
- Receipts were scattered and difficult to track
- Finance teams had no live view of branch-level spending
- Audits and compliance checks were reactive and time-consuming
This created operational friction and unnecessary risk.
The solution
Medicover chose Tera to completely reimagine their expense operations. Tera deployed a unified spend management dashboard, paired with UPI-enabled wallet accounts for employees and department users.
Field and hospital staff began using the Tera mobile app for instant payments, uploading receipts, and tagging expenses — while the finance team gained access to a real-time admin dashboard for complete control and visibility.
Instead of juggling Gmail threads, paper slips, and delayed reconciliations, every branch’s expenses started flowing into a single digital ecosystem — automated, trackable, and compliant. Tera’s controls ensured that hospital spending followed clearly defined limits, categories, and approval flows tailored to Medicover’s structure.
The impact
With TERA’s UPI-driven petty cash system:
- Hospitals make on-the-spot payments without holding cash
- Finance teams track and control spends centrally, across all 25 locations
- Audit trails are built into every transaction—no manual chasing
- Accountability improved at branch and department level
- Petty cash shifted from a risk area to a structured process
“We no longer worry about where money is going—every payment is visible and accountable.”
The results
For Medicover, Tera became more than just another expense tool — it became the operational backbone ensuring money moved as seamlessly as their medical teams. Medicover had evaluated other solutions, including OmniCard, but needed a system that offered both a smooth user experience and strict compliance suited for a healthcare network of their size.
Tera provided the perfect blend — a fully customizable, intuitive platform with branch-wise workflows, hospital-specific expense patterns, and support for healthcare compliance requirements.
Instead of forcing Medicover to choose between usability and control, Tera delivered both — without compromise. Today, finance teams no longer worry about mismatched receipts or scattered data. Department heads get instant spend updates, and leadership has transparent oversight across every location in India. Tera helped Medicover transform a once chaotic, cash-heavy system into a digital, compliant, and scalable spend ecosystem.
Conclusion
TERA helped Medicover Hospitals replace cash with a corporate-controlled UPI payment layer, bringing speed to branches and governance to finance. By combining instant payments, predefined limits, and real-time monitoring, TERA transformed petty cash into a scalable, audit-ready system built for hospital chains.
