The Challenge
Scoops India, home to some of the country’s most beloved ice cream brands—Scoops, Creamstone, and Froops—found itself grappling with increasing complexity in managing its cash disbursements. With operations spanning multiple manufacturing units and retail outlets, the finance and admin teams faced several operational bottlenecks that began to impact efficiency and financial accuracy.
❝ As our operations expanded, the systems we relied on started breaking down. Manual processes became roadblocks to growth. ❞
— Head of Finance, Scoops India
One of the most pressing issues was cash leakage, which was difficult to detect and even harder to control. Physical cash disbursements led to inconsistencies in how funds were handled, making the process vulnerable to misuse or errors.
The company also suffered from a lack of visibility and control over expenditures. With spend activity happening across departments and cities, the finance team had no real-time insight, making it hard to stay proactive or enforce accountability.
Manual tracking made things worse. Reconciliation and reporting required hours of laborious data entry from spreadsheets and receipts. This slowed down processes and exposed the system to human error.
Ultimately, this led to delayed book closures, which in turn delayed strategic decisions. Month-end became a time-consuming and error-prone process, hindering agility in operations and finance.
The Solution
To solve these challenges, Scoops partnered with Tera, a next-gen spend management platform designed to streamline, digitize, and automate financial workflows across large-scale organizations.
Tera introduced UPI wallet-based digital payments, replacing physical cash with secure, trackable transactions. This not only reduced handling risk but also allowed the company to instantly log and trace every rupee.
Along with this, Tera rolled out corporate prepaid cards to employees, teams, and outlets. These cards came with custom limits and category controls, giving Scoops the power to pre-define spending rules and remove overspending risks.
Another game-changing feature was the real-time expense tracking and auto-reconciliation engine. This eliminated manual data entry, allowed live monitoring of all transactions, and drastically reduced errors.
Finally, Tera enabled custom budgeting across every unit—whether an outlet, department, or individual—bringing structured spend planning into day-to-day financial operations.
Manual vs Digital: A Comparison
❝ With Tera, we went from chasing numbers to managing them proactively. ❞
— Senior Accountant, Scoops India
The Results
Since implementation, Scoops India’s financial operations have undergone a dramatic transformation. Book closures are now faster, as expense data is automatically tracked and categorized in real time. Reports that once took days are generated in minutes.
Transparency has improved across departments and locations, giving the finance team full clarity over how funds are being utilized—from the retail counters to the central warehouse.
Manual errors and spreadsheet overloads are a thing of the past. With automation in place, accuracy has significantly improved, and finance teams can now focus on strategic tasks rather than clerical ones.
Most notably, cash leakage has been drastically reduced, and actual spending has gone down. Every transaction is now intentional, auditable, and aligned with broader financial goals.
❝ Every rupee now has a purpose. That’s the biggest win for us. ❞
— Operations Director, Scoops India
Tera’s tailored approach and seamless integration has empowered Scoops India to move from reactive to proactive financial management. With smarter tools and sharper visibility, the company is well-equipped to scale its operations with confidence and control.
